“You talk about clay layers: You’ve got these contracts that it takes years to get out of. Pointing to Silicon Valley, Newsom described the state as “cutting edge” but said its procurement and engagement processes are “inadequate.” Asked by Techwire to clarify the role of the new Office of Digital Innovation in the modernization of CDT, Newsom said officials must change the culture.I will take a personal interest in who those folks are.” We have created a new digital service office. A DMV audit by Ernst & Young should arrive in a “couple of weeks,” said Newsom, who added that the Strike Team “in real time has anticipated a lot of its findings and have incorporated strategies and findings to address it.”Īsked whether he has confidence in the California Department of Technology - which last year helped roll out the troubled Motor Voter automatic voter registration program - and its Director Amy Tong, the governor said: “I am reviewing all things IT-related. We don’t want to just pave over the old cowpath, but we need to stabilize things in these 172 field offices,” Newsom said. Bringing in the future by bringing HOK (Consulting) and others to reimagine a DMV experience that will allow us to accelerate a new strategy and approach. “So, pop-ups, more kiosks, different partnerships, a process improvement approach. The agency will pilot the concept at its field office in Davis, adding it to field offices in Victorville, Roseville and Fresno in October.īut here again, officials “want to go small and build on successes,” Newsom said – so they’re not going big. DMV will add the ability to accept credit card payments – something Newsom has mentioned from the earliest days of his administration – in September.“We will not modernize the DMV overnight,” he said. Gordon called this “an exciting time to be at the DMV” but said he knows tremendous work lies ahead. Gordon, the governor noted, applied for the director position via the state’s website and said he couldn’t “be that guy screaming and yelling about government without doing something about it.” They’re about getting under the hood of things, solving problems systemically,” Newsom said, referring to Batjer and Webb. Kathleen Webb, GovOps director of performance improvement, will become DMV’s chief deputy director, the governor said. Gordon worked at Cisco from 1993-2011, founded MySeatFinder in 2008 and was a managing partner at zTransforms from 2017-2019. ![]() Longtime Cisco Systems Vice President of Technical Services Steve Gordon, 59, of San Jose, is DMV’s new director starting Monday. ![]()
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